privacy policy


Legal

Privacy Policy

Your trust matters to us. Here's exactly what information we collect, why we collect it, and how we protect it.


Secure by Design

Encrypted checkout & data storage

We Don't Sell Data

Your information stays with us

You're In Control

Request, update or delete anytime

1Introduction

Meher Loom ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or make a purchase, how we use it, and the choices you have. By using our website, you consent to the practices described in this policy.


2Information We Collect

We collect information you provide directly, as well as some data automatically as you browse our site:

Contact details
Name, email address, phone number, shipping and billing address
Order information
Products purchased, order value, payment method (card details are processed securely by our payment gateway, not stored by us)
Account information
Login email, password (encrypted), order history, saved addresses
Browsing data
IP address, browser type, device information, pages visited, referring website

3How We Use It

We use the information we collect to:

  • Process and deliver your orders, and communicate about their status
  • Provide customer support and respond to your inquiries
  • Send order confirmations, shipping updates, and (with your consent) marketing emails
  • Improve our website, products, and overall shopping experience
  • Detect and prevent fraud or unauthorized transactions

4Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site may not function properly without them.


5Sharing of Information

We do not sell or rent your personal information to third parties. We may share limited data with trusted service providers strictly to operate our business, including:

  • Courier and logistics partners, to deliver your order
  • Payment processors, to securely complete your transaction
  • Email and marketing platforms, if you've opted in to communications

These providers are only given the information necessary to perform their service and are required to keep it confidential.


6Data Security

We use industry-standard encryption and secure servers to protect your personal information. While no method of transmission over the internet is 100% secure, we continuously review our practices to keep your data safe.


7Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time

To exercise any of these rights, simply contact us using the details below.


8Third-Party Links

Our website may contain links to third-party sites, such as our social media pages. We are not responsible for the privacy practices or content of these external sites, and encourage you to review their own privacy policies.


9Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.


10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.


11Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Meher Loom Customer Care

Email: siddiquizohaib350@gmail.com

Phone: +92 330 2369051

Hours: Monday – Saturday, 10AM – 7PM

Address: Lahore, Pakistan