return & exchange


Hassle-Free

Returns & Exchanges

Not the perfect fit or finish? Start your return or exchange request below and we'll guide you through the rest.

Start a Return or Exchange

You'll find your order number in your confirmation email

Starts with # — sent to you right after checkout
The email used when placing the order

Thanks! Your request has been noted. Our team will review it and email you a prepaid return label along with next steps within 1–2 working days. You can also track the status of this request by logging into your account below.

View in My Account Contact Support
How It Works

Our Return & Exchange Process

Here's what happens once you submit a request with us.

Request Submitted

Fill in your order details and reason above

Request Reviewed

We confirm eligibility and send a return label

Item Shipped Back

Pack the item and hand it to our courier partner

Refund / Exchange Processed

Once received & inspected, we complete your request

Item Type
Return Window & Condition
Unstitched / Ready-to-wear
7 days from delivery - unused, unwashed, with original tags
Stitched (standard sizing)
5 days from delivery - unworn, original packaging intact
Custom-stitched / Made-to-order
Exchange only, for sizing issues - no refunds
Sale / Clearance items
Exchange only, within 3 days of delivery
Please note: Items must be unused, unwashed, and returned with original tags and packaging. We're unable to accept returns on innerwear, accessories, or items marked "final sale" for hygiene and quality reasons. Refunds are issued to your original payment method (or store credit, where applicable) within 5–7 working days of us receiving and inspecting the item.

Return & Exchange Questions

Once we receive and inspect your returned item, refunds are processed within 5–7 working days to your original payment method. Bank processing times may add a few extra days.

For eligible returns due to sizing or defects, we cover the return shipping cost and will email you a prepaid label. For change-of-mind returns, a small shipping fee may be deducted from your refund.

Yes, subject to stock availability. Mention your preferred item in the request form above and our team will confirm availability before processing the exchange.

We're sorry to hear that. Please submit a request above with photos attached in your follow-up email, and our team will prioritize a free replacement or full refund.